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Welcome to the Shelves that Slide Help page

If you have any questions at all please contact us Here

Whether you need help measuring for pull out shelves or any of our other kitchen accessories, or if you are having any troubles with ordering from our on-line store, please contact us. We look for feedback from our customers so we can make our store easier to use. We look forward to having a F.A.Q. page and we can only do that with your help and most importantly questions. We answer questions as quickly as possible and we can usually respond within a few hours, seven days a week. Measuring for sliding shelves should not be difficult. Unfortunately making a page to order custom sized roll out shelves for kitchen base cabinets is. Any help you can give us with your questions or suggestions will be greatly appreciated.

Frequently Asked Questions

Q.    When I try to add items to the shopping cart nothing happens.

A.     Take a look at your shopping cart. When you add an item you will still be looking at the same page but if you notice the items in cart will now read one or how ever many items you have added. The store requires the use of "cookies" to track your purchases. If you change the preference settings on your browser the cart should work correctly.

Q.    My cabinets are 23 1/2" deep but you don't have a shelf in that depth?

A.     Most kitchen cabinets are between 22 1/2" to 23 1/2" deep from the back of the face frame to the back wall. We want some room in front and behind the sliding shelf so that you are not stuck with a door that won't close or a bowl that hits the back wall. The standard 22" deep (actual 21 3/4") is correct for your cabinet unless you have more than 24" of internal depth.

Q.    Why can't you publish shipping rates in an easy to find place?  Why do most web sites     make it so darned hard to find basic information about shipping????

A.    Unfortunately we can only do what the software we use for a shopping cart allows. The shopping cart software that we use only gives us the option to figure the shipping upon checkout. You are by no means committing to the sale before you are given the shipping costs. Simply click on the check out icon and enter your shipping information. The shipping rates will be calculated before you have to enter any credit card information. If you choose not to proceed the information you entered for shipping will be discarded. We do not make you log in to make a purchase because we have no interest in collecting any information about you. We wish we could give you shipping rates along the way but unfortunately we can not.

Q.    What hardware do I need to install Shelves that Slide?

A.    All of the hardware necessary for a standard installation of our pull out shelves is included with your purchase.

Q.   How much weight can your sliding shelves carry?

A.    The weight capacity of our shelves that slide is 100 pounds per shelf. We prefer to keep the load at 75 pounds or less to allow for external pressures (leaning on the shelf). As my chief installer says "my speedometer says my car can do 120 miles per hour, but I am not going that fast".

Q.    I have a small 10" deep shelf in my 23" deep cabinet. Can we install a full size sliding shelf here?

A.    Yes! What you have is a "half" shelf and they are very common. Just make sure you check off the half shelf option when you order. We will provide "L" brackets on the rear of the drawer slides and the front end will attach to the cabinet's face frame or the side walls if you have euro style cabinets (frameless).

Q.   What type of payment do you accept?

A.    We accept Visa and MasterCard through our secure server. We do not process the payment on your credit card until we begin making your shelves. If you want to pay by check we will hold off on building your shelves until payment arrives.

Q.   I am looking at buying some sliding shelves and a pull out trash system. How do I figure the shipping cost?

A.    We ship UPS ground. There is an automatic shipping calculator built into the check out system. The calculator will figure the shipping rate automatically as part of the check out process. You can simply proceed with check out and you will be given the correct shipping total before you have to enter any credit card information. You can cancel any time before you submit your credit card number. We try to charge very close to the actual shipping charge and we do not charge for the packing materials or the time it takes to carefully wrap the items.

Q.    Where is the check out button?

A.    Look at the right side of the store pages and near the top you will see the check out button.

Q.    I filled in my information, now what?

A.    Look at the right side of the checkout page and near the bottom you will see the continue button.

Q.    How long should it take me to install the kitchen drawers or sliding shelves in my base cabinets?

A.    That really depends on your ability and what tools you have. We use 90 degree Makita cordless screwdrivers and we can install kitchen drawers in less than five minutes. If you are somewhat handy and can use a cordless screwdriver you can probably install your first sliding shelf in 10 to 15 minutes. Additional shelves in base cabinets seem to get easier and quicker. Note that in some locations there is not enough space to get to the back screws with a regular cordless screwdriver. You may find it necessary to use another type of cordless screwdriver here, namely a old fashioned manual type to install your kitchen drawers.

Q.    I installed my shelves a few months ago and I love them. They have got to be the best thing I have done for myself. How can I thank you enough for building such a wonderful product?

A.    Tell your friends and neighbors about Shelves That Slide and our shelf company and continue to enjoy them everyday. 

Q.    When I try to see the measuring guide nothing happens?

A.    In order to keep your place in the store we use a pop up window to show the measuring guide and several other pages. If you have any pop up stopper programs running they will block the new page from opening. You can either disable the pop up stopper or click this link MEASURING GUIDE.

Q.    I got billed, where is my order?

A.    Because the shelves are custom made we bill your credit card as soon as we start cutting the wood for your shelves. As you can imagine it would not be very good if we waited until an order was complete before checked to see if the credit card was valid. Batches take about 6 to 7 working days to complete. The orders are shipped as soon as the job is complete. Orders for items that we do not manufacture are billed when that item is ordered from our suppliers. Those items will be shipped within two or three days.

kitchen drawers    base cabinets    shelf company

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